Verified by Wondy Sample Page
The content below is not representative of a real 3PL, but is a sample partner page for a fictitious 3PL
ShipSphere is a Verified by Wondy Gold Partner, committed to transparency and accountability. As part of the program, they agree to independent audits of invoices issued to Wondy clients, ensuring accurate data and informed decision-making.
We are 100% unbiased and operate solely for the benefit of eCommerce merchants.
We do not accept commissions or payments from 3PLs, ensuring total transparency and fairness.
We safeguard your sensitive pricing data, never sharing rate cards or assisting with rate negotiations.
Operational Accuracy Metrics
At Wondy, we believe that transparency and precision are the cornerstones of exceptional 3PL service. These data-driven performance metrics highlight how effectively ShipSphere delivers on key operational benchmarks, ensuring accuracy, efficiency, and value for merchants.
Top 10% of 3PLs
4.0
What it Means: This metric measures how consistently the 3PL selects the optimized packaging for shipments or compensates for errors by issuing credits to cover the difference between the actual label cost and what the label cost would have been if optimized packaging was used.
How it is Calculated: The score is based on the percentage of total orders where the 3PL either uses the optimal packaging size or compensates for cost discrepancies by issuing credits.
Why it Matters: A high score demonstrates the 3PL's commitment to operational precision, directly translating to cost savings for merchants by minimizing unnecessary shipping expenses and avoiding overcharges.
Top 6% of 3PLs
4.3
What it Means: This metric tracks how consistently the 3PL applies the correct rate card for shipping costs or compensates for errors by issuing credits to cover the difference between the actual label cost and the cost using the correct rate card.
How it is Calculated: The score is based on the percentage of orders where the accurate rate card was applied, or corrections were made via credits to align costs with agreed rates.
Why it Matters: A high score reflects the 3PL’s commitment to transparency and accuracy, ensuring merchants are billed correctly and protected from unnecessary overcharges.
Top 3% of 3PLs
5.0
What it Means: This metric evaluates how consistently the 3PL applies pick/pack fees as outlined in the SLA or compensates for errors by issuing credits to cover the difference between the actual fees charged and what the fees should have been per the SLA.
How it is Calculated: The score is based on the percentage of total orders where the correct pick/pack fees were applied, or credits were issued to correct any discrepancies.
Why it Matters: A high score reflects the 3PL’s operational reliability and transparency, ensuring merchants are billed fairly and only for the services they receive.
Top 5% of 3PLs
4.8
What it Means: This metric measures how frequently a 3PL makes changes to product records without notifying the merchant, potentially impacting shipping and storage costs.
How it is Calculated: The score is based on the frequency of unnotified changes to product dimensions, with fewer unnotified changes leading to a higher score.
Why it Matters: Unwarranted changes to product records can result in increased costs for merchants. A high score ensures that changes are made only when justified, and that merchants are informed of any adjustments made on their behalf to prevent unexpected overcharges.
*Product Data Reliability Score is not calculated if the merchant is responsible for maintaining and updating their own product records.
Verified Brand Experiences
Wondy independently contacts brands on it's audit network to verify their recent experiences with ShipSphere. Wondy does not make any referral fee or commission from ShipSphere, so you can always trust our impartiality
Fulfillment Center Coverage
ShipSphere has fulfillment center locations within 2 zones of of 94% of the US population.
About Wondy
Our story
Wondy was born from our firsthand experiences as eCommerce operators, where we saw how disconnected systems and processes create challenges for both brands and 3PLs. From billing errors to data mismatches, these inefficiencies often lead to frustration and mistrust.
Recognizing that neither brands nor 3PLs have the tools they need to work seamlessly together, we built Wondy to bridge the gap, fostering collaboration and delivering the transparency everyone deserves.
The logistics industry depends on trust, but not all 3PLs consistently deliver on their promises of accurate billing and SLA adherence. We understand that fulfillment is a challenging business and that mistakes are inevitable. However, the best 3PLs stand out by committing to transparency and taking responsibility for their errors. Unfortunately, many defer or deny blame, leaving merchants frustrated and overcharged.
We created "Verified by Wondy" to recognize and spotlight 3PLs that uphold the highest standards of operational excellence. These partners take accountability for their mistakes and demonstrate their dedication to billing accuracy and reliability. They show they can be trusted by undergoing a comprehensive, independent audit of the invoices they issue to merchants through our integrated data exchange.
Through "Verified by Wondy," merchants gain an independent assessment of their 3PL’s billing accuracy. This creates a foundation of trust and allows merchants to focus on scaling their business, confident that their logistics partner is committed to meeting the highest standards.
